Privacy Policy

Our privacy commitment

PureFresh Cleaning respects your privacy. This policy explains how we handle information collected through purefreshcleaning.ca and when you contact us about our services.

We use the contact details and service information you provide to respond to your request, prepare a quote, arrange and provide your requested service, and handle related questions or concerns. We do not use these details for unrelated promotional messages without your separate consent.

Information we collect

When you request a quote or contact us, we may collect:

• Your name, phone number, and email address.
• The service you need and the details you provide about rooms, furniture, stains, or odours.
• Your service address, scheduling preferences, and other information needed to fulfil your request.
• Correspondence and records relating to your enquiry or service.

Please avoid entering payment-card details or unnecessary sensitive personal information into our website form.

Our website and its service providers may also collect technical information, such as your IP address, browser or device information, pages visited, and website interactions.

How we use your information

We use information only for reasonable purposes connected with your request, our services, and operating the website. These include responding to enquiries, preparing quotes, scheduling work, communicating about appointments, addressing service concerns, maintaining necessary records, preventing spam or misuse, and meeting legal obligations.

Technical website information may also be used to understand website activity and measure advertising performance.

Service providers and limited disclosure

We use service providers to operate the website and handle communications. Our quote form uses Web3Forms to process submissions and deliver them to us. Website-hosting and email providers also process information as needed to provide their services.

This necessary processing is different from selling customer information or sharing it for another business’s marketing.

Some providers may process information outside Canada, where it may be subject to local laws. We may also disclose information when required by law or when otherwise permitted under applicable privacy legislation.

Cookies, Google tracking, and embedded maps

Our landing page uses Google Ads conversion tracking to measure actions such as successful quote-form submissions and clicks on telephone links. Google tags may use cookies and similar technologies and process information about your device, website visits, and interactions.

A telephone-link click indicates an attempt to contact us; this tracking does not record your telephone conversation.

The website also contains embedded Google Maps, which may collect technical information when loaded or used. Google handles information under its own privacy policy.

You can manage or restrict cookies through your browser settings. Some embedded website features may work differently when cookies are blocked. You can also contact us directly by phone or email.

Consent and your choices

When you voluntarily provide information to request a quote or service, we use it for that stated purpose.

You may withdraw your consent to further use of your information by contacting us, subject to legal or contractual restrictions. We will explain any effect this may have on our ability to respond to your request or provide a service.

Keeping information secure

We take reasonable steps to protect personal information against unauthorized access, use, disclosure, alteration, or loss. Access is limited to people who need the information to handle your request or perform necessary business tasks.

No website, email service, or electronic storage system can guarantee complete security.

How long we keep information

We retain personal information only as long as reasonably necessary to fulfil the purposes described in this policy and meet applicable business, legal, and recordkeeping requirements. Information that is no longer needed is securely deleted, destroyed, or anonymized.

Access, corrections, and privacy concerns

You may contact us to request access to your personal information, ask for corrections, request deletion where appropriate, or raise a privacy concern. We may need to verify your identity before responding.

Requests are handled in accordance with applicable privacy laws. Certain information may need to be retained or withheld where the law requires or permits it.

External links

Our website may link to other websites, including Google and social-media platforms. Their privacy practices are governed by their own policies.

Policy updates

We may update this policy to reflect changes to our website, services, or privacy practices. The latest version will appear on this page with an updated date.